Example Business Essay:Intercultural communication in the hospitality industry

This paper presents a review of the literature relevant to the topic of intercultural communication in the hospitality industry. It begins with an examination of Brown and Levinson’s politeness theory, followed by a critique of Hofstede’s five cultural dimensions and Edward Hall and others’ theories of cultural awareness, concluding with a synthesis of the research on intercultural communication by leading commentators in this field. This analysis thus provides insight into the issues influencing the perception of politeness between the Spanish and English cultures in the hotel workplace.